Loyalty points management

SaaSASPCloudOn-premises

Over 14,500,000 customers of 30 different types of industries are using our system based on SaaS/ASP!

●Function list

Loyalty point management system and its features

1 Ready to use SaaS/ASP based system
You don't have to develop a new system in order to implement your loyalty points software. We provide SaaS/ASP which can help you start your loyalty program immediately if you have an internet access.
2 Over 30 different types of industries are using our system
We provide not only basic loyalty points software but also the integration of data between API, POS, Reward card terminal, Tablet, and Server.
3Extended functions are available
  • Customer information management/members management system
  • Karte: Able to see basic information of members and their purchase/points history on PC or tablet at the store.
  • Customers data analytics: Over 150 kinds of analytic functions.
  • Mail delivery system: Automatic mail delivery system based on customers’ attribution and purchase histories.
  • Points exchange website: Able to exchange points for privileged goods.
  • Web lottery campaign system: Able to redeem points on web lottery/drawing.
  • Magento (E-commerce platform): Online-to-offline commerce
4 High level security
Financial services are using our system as well. (Bank-level security system)

Point management system
and its functions

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Store and branch based reward rate

Store and branch based reward rate

Store can set up how to award loyalty points. For example: Double the points during the specified period such as new store opening, new products release, any events, or campaign etc.

  • Set up a day

    Set up a day

  • Double the points on a special day!

    Double the points on a special day!

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Members' rank based reward rate

Members' rank based reward rate

According to the amount of purchase and selected period, customers will be automatically ranked as platinum, gold, silver or bronze. Each rank has different reward rate which incentivizes members to rank up.

  • Set up a period

    Set up a period

  • 会Set the combination of membership rank×stores

    Set the combination of membership rank×stores

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Products and categories based reward rate

Products and categories based reward rate

Able to change points of specific products and bargain products, or exclude specific products from receiving points.

  • Integrate all products information

    Integrate all products information

  • Integrate purchase details

    Integrate purchase details

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Purchase amount based reward rate

Purchase amount based reward rate

Able to set rules such as 1% for per purchase or 1point for each 200yen purchase
(unable to award a point for 199yen) etc.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Award points for an action

Award points for an action

Able to award points for an action and incentivize customers to register for an account, refer friends, register for a various app or even to share your store information on social media.

  • 回数制限設定(二重Rewardのチェック)

    Set up the number of usages
    (Check if there is any twice earning and redemption)

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Redeem points for discount
(Store and Online store)

Redeem points for discount (Store and Online store)

Able to redeem points for discount from the purchase amount at the store
(POS, Reward card terminal, Karte(PC/Tablet)) and the online store.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Redeem points for voucher (paper voucher, voucher on smartphone)

Reward card terminal can automatically print out the paper vouchers or customer can display the voucher on their smartphone. This is a cost-effective way of encouraging customers to redeem their points.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Exchange points on reward website

Able to provide a website for point exchange where customers can redeem their points for privileged goods.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Exchange for your partner's points and products

ギフト交換Redeem

Your original points can be exchanged for the other company’s points, air miles, or for digital cash, gift coupons of stores, online stores, movie theaters, and restaurants. This method increases the value of your loyalty points.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Point adjustment to returned products

Point adjustment to returned products

Staff doesn't need to operate point deduction, but the system will automatically calculate and deduct points for returned products.

  • Approve/Not approve negative loyalty point balance

    Approve/Not approve negative loyalty point balance

  • Hassle-free return of one item among the purchase

    Hassle-free return of one item among the purchase

  • Returns without a receipt

    Returns without a receipt

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Use website or app

Web・アプリ API integration

Membership registration, reward and redemption of points, point balance and history in an online store
( as well as Website/App based service) will be calculated in real-time. It is possible to use over 50 kinds of API in a cost-effective way.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Use POS

POSIntegration

API linkage with your POS will able you to add/deduct/return points in real-time, and save your cost on system development and operation. You are able to use CRM analytics as well.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Use reward card terminal

Reward card terminal

Reward card terminal can scan reward card/membership app, and add/deduct points. Even the store, which has difficulty to improve their POS machine, are able to use and see the purchase details and CRM analytics.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Use Karte

Karte

If the store has tablet/PC and the internet access, it is very easy to implement and operate this system. You can see and enter customers information and award/deduct points and leave comments on your customers profile. It is similar to the customers' digital book which improves your staff and customer communication.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Membership registration and correction

Able to manage information and data transition of customers on management screen.

  • Apply and edit from the form

    Apply and edit from the form

  • Upload files all together

    Upload files all together

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Point registration and correction

Able to correct customers' loyalty points or add bonus points to customers on management screen.

  • Apply and edit from the form

    Apply and edit from the form

  • Upload files all together

    Upload files all together

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Search members' information

Headquarters or call center staff can use the management screen while answering their customers' inquiries.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Administrator authority

Able to set a limit for those who can operate management screen. You can choose who can change the menu and points information, and who can register, correct or cancel members information etc.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Manage unused points

Able to manage an issued yet unused points by headquarters unit or store unit. Also, customers can redeem their points in B store even if the points are issued in A store.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Manage common points

ポイント管理・コイン管理

Common point is a loyalty solution for group companies or stores which want to reward and redeem same points at all chain stores, websites, online stores, and stores.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Manage both points and coins

ポイント管理・コイン管理

Awarding for purchase is “point”, and awarding for an action is called “coin”. The system can manage this two different types of incentives at the same time.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Restriction of points usage

ポイント流出先制限

When you start common points system, you can set up where your customers can use their “common points”. If you are afraid of losing your customers to the rival stores because of the common points, we can manage that.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

Variation of expiration date

One of the effective ways to influence consumer promotion is that you can set expiration date as "OO days from issued date" or "expend date for 1 year if the customer comes to the store at least once in a year” etc. You can set the expiration date for bonus points as well. Also for the customers who requested to get an email notification for the expiration date, you can send email to them all.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

History of loyalty points

ポイント履歴管理

Customers can check their loyalty points total and a breakdown of their points history/balance from their account in MyPage, mobile app, and online store. It will reduce the inquiries from customers.

  • Reward
  • Redeem
  • Integration
  • Management screen
  • Special point
  • Other

High speed performance

It is possible to lower the infrastructure cost and develop a large scale of service. Because our system can handle 1500-1300 number of processes in a second at the same time. Even mobile app and broadcasting services are using our system.

The advantages of point
management system

  • 会員の獲得

    Acquisition of members

    Use loyalty program as an incentive for your customer to register for membership.

  • Better communication with customers

    Better communication with customers

    Able to communicate with the customers through email or DM etc.

  • Improvement on customer development

    Improvement on customer development

    In order to attract customers, not only you can use loyalty points system but also you can award coupon, double the points, and send guidance of products and notification of their loyalty points expiration date etc.

  • Diverse customer analytics functions

    Diverse customer analytics functions

    By linking customer’s information with their purchase history, store (MD, management, marketing, and sales department) can get the proper CRM analyses' results.

  • LTV improvement

    LTV improvement
    (Lifetime value: Customer lifetime value)

    Analyses indicate your customer’s behavior and their taste for products. This will help you target the right customer and approach them with right products to communicate and improve customer LTV.